Launch & Learn Communities​

At AMC Global, we know that understanding the full potential of a new product launch doesn’t stop once the product hits the shelf.

Our Launch & Learn Communities allow you to engage with actual purchasers of your products, immediately following launch – for months (or years!) after purchase – providing a continuous feedback loop and sounding board for future innovation.

How does it impact your business?

Our clients use this solution to:

  • ​Understand the customer journey over time
  • Understand ongoing product usage behavior
  • Develop or co-create concepts
    Evaluate concepts
  • Test messaging or promotions
    Evaluate new products or packaging
  • Understand other foundational category insights (i.e., reactions to trends, general category purchase behavior, etc.)
  • Recruit for other research

We leverage a variety of different activities to ensure members (i.e., your customers) stay engaged and excited to share their continuous feedback.

Benefits of Launch & Learn Communities

  • Feedback from actual, confirmed purchasers – no need to worry about “professional respondents”
  • Can be used for quantitative or qualitative initiatives, depending on response rates
  • Longitudinal in nature, allowing for feedback throughout the product lifecycle vs. at a single point in time
  • Shortens the consumer feedback loop, allowing for agile product development and refinement 

How do we do it?

1
shopping cart
Consumers buy a product as they normally would (we do NOT want to influence a purchase in any way!)
2
special invitation
Actual purchasers are invited into the community, using our proprietary ResponseCash® method for recruiting
3
rcash2
Community members are invited to participate in weekly activities
4
community
The community can continuously refresh with new members, as more products are introduced

Launch & Learn Communities

case study

Situation & Business Challenge

New product innovation and unique offerings are the name of the game to stay relevant and get noticed at-shelf in the seasonal confectionary world.

A global manufacturer of confectionary products was looking for an ongoing solution for obtaining feedback from actual purchasers on new concept ideas and product innovations, before bringing them to market within the seasonal space.

Approach

Our Launch & Learn Community has allowed us to co-create and test new product innovations from ideation through launch.

Business Implication

Multiple successful seasonal product launches and innovative marketing strategies can be directly attributed to the feedback garnered from the community.  And while successful product launches are always the goal, community learnings have also saved our client from investing millions on potential product and marketing disasters.